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Computing and Communications Services (CCS)

CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, October 15, 6:30 a.m. to 8:00 a.m. 
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m.
won't be affected.

 
Alfresco (Choose自淫系列 Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.

 

 
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.


Saturday, October 17, 12:00 a.m. to Monday, October 19, 1:15 a.m. 
Updating MyServiceHub.
User Impact: MyServiceHub production, STG/SUP and all related services will be down during the outage.

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
自淫系列-VPN

N/A


 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Saturday, October 17, 12:00 a.m. to Monday, October 19, 1:15 a.m.
    Outage for Content7.
    User Impact: MyServiceHub production and all related functions will be down during the outage window. This affects all servers, database and applications connected to Content 7.

  • Friday, October 23, 6:00 p.m. to Monday, October 26, 1:30 a.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage window. RPT/SUP will also be down.
  • Sunday, November 1, 8:00 a.m. to 1:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production will not have an outage. There will be a brief outage for non-production environments.
  • Sunday, November 8, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production will have a brief outage for web services from 8 am to 9 am.  All non-production environments will have a brief outage
  • Sunday, November 22, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage.  All non-production environments will have a brief outage on Saturday and Sunday.
  • Sunday, November 22, 8:00 a.m. to 4:00 p.m. 
    Updating eHR.
    User Impact: eHR production will remain up and running as no outage will be required.
  • Sunday, November 22, 8:00 a.m. to 4:00 p.m.
    Updating eHR database.
    User Impact: eHR production will remain up and running as no outage will be required.

飦� Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.